Birthday Party Cancellation Policy

We understand that plans can change! If you need to cancel your birthday party, please let us know at least 7 days before your scheduled date to receive a full refund, minus a $50 booking fee.

Cancellations made less than 7 days in advance are non-refundable.

Weather Policy

Your safety and enjoyment are our top priorities! If weather conditions prevent us from operating the ice skating or slide hill amenities — such as temperatures above 50°F, a wind chill of -10°F or below, or heavy rainfall — you’ll have the option to reschedule your Birthday Party to another available date at no additional cost.

If rescheduling isn’t possible, we’ll issue a refund to your original form of payment.

If weather is expected to impact your party, our team will contact you at least 2 hours prior to your scheduled start time.